I / We hereby authorise you to issue and deliver payment instructions to your Banker for collection against my / our abovementioned account at my / our above-mentioned Bank (or any other bank or branch to which I / we may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement and commencing on the date specified and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing of not less than 20 ordinary working days, and sent by prepaid registered post or delivered to your address as indicated above.
The individual payment instructions so authorised to be issued must be issued and delivered as follows: monthly. In the event that the payment day falls on a Sunday, or recognised South African public holiday, the payment day will automatically be the preceding ordinary business day.
I / We understand that the withdrawals hereby authorised will be processed through a computerised system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the Agreement. A payment reference is added to this form before the issuing of any payment instruction.
Mandate
I / We acknowledge that all payment instructions issued by you shall be treated by my / our above-mentioned Bank as if the instructions have been issued by me/us personally.
I/We acknowledge and agree that the amount debited may vary in accordance with changes to the services provided or adjustments in pricing. Any such changes will be reflected in the debit order amount at the time of collection, based on the prevailing rate for the services rendered.
I/We acknowledge that a debit order mandate information added/completed and signed electronically—whether through an online platform, digital form, or electronic signature—carries a valid digital footprint and is legally binding. I/We confirm that such authorisation is deemed to have been personally approved and consented to by me/us.
Cancellation
I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this Authority was in force, if such amounts were legally owing to you.
ACKNOWLEDGEMENT
I/We acknowledge and agree that the debit order amount may vary from time to time in accordance with changes to the services subscribed to and/or any applicable price adjustments. I/We authorise that the debit order amount will automatically be amended to reflect such changes, and that the updated amount will be deducted accordingly based on the prevailing rates for the services rendered.
We'll look up which networks reach you, then show only the packages you can actually order.
Drag the pin onto your building if it isn't exact — coverage can differ house by house.
Checking your address…
We'll confirm availability and call you to arrange installation. No payment is taken now.
Got a code from a friend on Active Fibre? You both get a credit once your line is connected and your first invoice is paid.
A few details so a consultant can put together the right quote. No obligation — we'll be in touch to talk it through.
These set up your account and debit order. Your bank details are captured securely by our payment partner on the final step — we never see them.
We supply and install a WiFi router with your connection as standard. It stays our property and comes back to us if you cancel.
By law we have to keep these on file before your line can be activated. You don't need them now — after you sign up we'll email you a private upload link.
Enter your bank details to set up your monthly debit order now — or skip, and we'll arrange payment with you later.
Before we install, the first billing period is payable in advance — we'll confirm the exact amount and how to pay when we call to book your installation slot. Your debit order then covers the months after that.
Please note: installation of a new line by the fibre network operator can take up to 15 days; any router we supply remains Active Fibre's property and must be returned if you cancel; and uptime is not guaranteed, as it depends on the network operator, power and other factors outside our control. Full terms are in our General Terms & Conditions.
Here’s exactly what happens:
You enter your card on Netcash's secure page — Active Fibre never sees your card details. You can cancel card billing at any time from your account.
Quote this reference if you call us:
One of our team will be in touch within one business day.
We've opened our payment partner Netcash in a new tab to confirm your card with a R1 charge, credited back to your account. Your order above is saved either way — if you close that tab, our team will contact you to arrange payment.
We'll email you a private upload link shortly. Your line can't be activated until we have:
