Answers to what we’re asked most often — for a specific issue, our support team is one call or email away.
Call us on 010 1100 595, email sales@activefibre.co.za, or log into the customer portal to raise a ticket directly.
Our helpdesk is open weekdays 08:00–21:00, and weekends and public holidays 08:00–14:00. Business-critical faults on dedicated business fibre (FTTB Dedicated and DIA) are supported 24/7 and prioritised first.
Home fibre packages run month to month with no contract. Business services are tailored to what you need — ask us about terms when you get your quote.
Uncapped means you’ll never run out of data. Unshaped means we never limit what you use your connection for.
Yes — visit our live Network Status page for real-time updates on any known issues affecting your area or service.
Visit portal.activefibre.co.za and log in with your account details. Contact support if you need your login reset.
Tell us what you're running today — we'll show you what it looks like under one provider.
Get a QuoteWe'll look up which networks reach you, then show only the packages you can actually order.
Drag the pin onto your building if it isn't exact — coverage can differ house by house.
Checking your address…
We'll confirm availability and call you to arrange installation. No payment is taken now.
Got a code from a friend on Active Fibre? You both get a credit once your line is connected and your first invoice is paid.
A few details so a consultant can put together the right quote. No obligation — we'll be in touch to talk it through.
These set up your account and debit order. Your bank details are captured securely by our payment partner on the final step — we never see them.
We supply and install a WiFi router with your connection as standard. It stays our property and comes back to us if you cancel.
By law we have to keep these on file before your line can be activated. You don't need them now — after you sign up we'll email you a private upload link.
Enter your bank details to set up your monthly debit order now — or skip, and we'll arrange payment with you later.
Before we install, the first billing period is payable in advance — we'll confirm the exact amount and how to pay when we call to book your installation slot. Your debit order then covers the months after that.
Please note: installation of a new line by the fibre network operator can take up to 15 days; any router we supply remains Active Fibre's property and must be returned if you cancel; and uptime is not guaranteed, as it depends on the network operator, power and other factors outside our control. Full terms are in our General Terms & Conditions.
Here’s exactly what happens:
You enter your card on Netcash's secure page — Active Fibre never sees your card details. You can cancel card billing at any time from your account.
Quote this reference if you call us:
One of our team will be in touch within one business day.
We've opened our payment partner Netcash in a new tab to confirm your card with a R1 charge, credited back to your account. Your order above is saved either way — if you close that tab, our team will contact you to arrange payment.
We'll email you a private upload link shortly. Your line can't be activated until we have:
