*** Contract Period according to the term selected. Cancellations of any business links can only be processed a calendar month prior to the service term ending. If services are to continue after the initial period the term will be month to month – Equipment belongs to Openserve and Active Fibre – This order is for the Internet Connectivity portion provided ONLY. Any additional assistance, networking, hardware, project management, Service Level Agreements etc will need to be quoted for on request. We offer a full turnkey solution and have a wealth of service offerings. Please reach out to our sales team on additional services that are required and our team will advise and quote accordingly.
No Fair Usage Policy. Price Excludes VAT
Pre-orders estimated time of completion End March 2025 (subject to change). If we have enough uptake we will engage discussions with Openserve for a sooner resolution, our team will contact customers and advise accordingly.
Payment Before Activation: Payment must be made prior to the activation of services. For example, if an installation is scheduled for 25 November 2024, a pro-rata invoice will be issued for the period 25 November to 30 November 2024. This invoice must be paid before the installation date. Please note that our billing cycle runs on the 26th/27th of each month. A new invoice for the upcoming period (e.g., 1 December 2024 to 31 December 2024) will be generated during this cycle. All services are billed in advance, and invoices are payable upon receipt. To avoid service interruptions, ensure sufficient funds are available before the installation or billing cycle due date. Failure to make timely payments will result in the suspension of services.
If services are suspended due to non-payment, billing will continue as services are already provisioned for your address. In such cases, the full amount remains payable. Reconnection of suspended services will incur a R79.99 reactivation fee. This fee also applies to returned debit orders.
Invoices can be paid using the following methods:
Important Note:
Always include the correct reference when making a payment. Incorrect references may prevent us from allocating your payment accurately, potentially resulting in service suspension and additional costs.
Business Cancellation or Termination of 12- and 24-Month Contracts
Site Readiness Checklist (For customer to make available to Openserve and Active Fibre):
Customers with active services from another Internet Service Provider (ISP) must follow these guidelines to ensure a smooth transition:
Confirming these points will help streamline the installation process and ensure timely project completion. Should you have any questions or require
clarification, please feel free to reach out to your Active Fibre Account Manager.
Only authorised individuals approved by the account holder will be assisted with any queries. No exceptions.
We'll look up which networks reach you, then show only the packages you can actually order.
Drag the pin onto your building if it isn't exact — coverage can differ house by house.
Checking your address…
We'll confirm availability and call you to arrange installation. No payment is taken now.
A few details so a consultant can put together the right quote. No obligation — we'll be in touch to talk it through.
These set up your account and debit order. Your bank details are captured securely by our payment partner on the final step — we never see them.
We supply and install a WiFi router with your connection as standard. It stays our property and comes back to us if you cancel.
By law we have to keep these on file before your line can be activated. You don't need them now — after you sign up we'll email you a private upload link.
Enter your bank details to set up your monthly debit order now — or skip, and we'll arrange payment with you later.
Before we install, the first billing period is payable in advance — we'll confirm the exact amount and how to pay when we call to book your installation slot. Your debit order then covers the months after that.
Please note: installation of a new line by the fibre network operator can take up to 15 days; any router we supply remains Active Fibre's property and must be returned if you cancel; and uptime is not guaranteed, as it depends on the network operator, power and other factors outside our control. Full terms are in our General Terms & Conditions.
Quote this reference if you call us:
One of our team will be in touch within one business day.
We'll email you a private upload link shortly. Your line can't be activated until we have:
