These terms have been superseded. Active Fibre’s current terms are the Service Terms & Conditions (Master Services Agreement and the Schedule for your service), effective 28 August 2026. This page is kept for reference and applies to agreements entered into before that date.
Payment Before Activation: Payment must be made prior to the activation of services. For example, if an installation is scheduled for 25 November 2024, a pro-rata invoice will be issued for the period 25 November to 30 November 2024. This invoice must be paid before the installation date. Please note that our billing cycle runs on the 26th/27th of each month. A new invoice for the upcoming period (e.g., 1 December 2024 to 31 December 2024) will be generated during this cycle. All services are billed in advance, and invoices are payable upon receipt. To avoid service interruptions, ensure sufficient funds are available before the installation or billing cycle due date. Failure to make timely payments will result in the suspension of services.
If services are suspended due to non-payment, billing will continue as services are already provisioned for your address. In such cases, the full amount remains payable. Reconnection of suspended services will incur a R79.99 reactivation fee. This fee also applies to returned debit orders.
Invoices can be paid using the following methods:
Important Note:
Always include the correct reference when making a payment. Incorrect references may prevent us from allocating your payment accurately, potentially resulting in service suspension and additional costs.
NB! Any damage to equipment/hardware/infrastructure after installation will be for the customer’s account.
Openserve and Active Fibre are responsible only for the internet service provided to customers. Services such as setting up CCTV cameras, TVs, or configuring internal devices are not included. These are additional services that require a separate quotation, approval, and payment before assistance can be provided.
Important Service Notes:
Customers must comply with the Acceptable Use Policy (AUP). Visit our website for the complete terms and Acceptable Use Policy (AUP): www.activefibre.co.za
Only authorised individuals approved by the account holder will be assisted with any queries. No exceptions.
We'll look up which networks reach you, then show only the packages you can actually order.
Drag the pin onto your building if it isn't exact — coverage can differ house by house.
Checking your address…
We'll confirm availability and call you to arrange installation. No payment is taken now.
Got a code from a friend on Active Fibre? You both get a credit once your line is connected and your first invoice is paid.
A few details so a consultant can put together the right quote. No obligation — we'll be in touch to talk it through.
These set up your account and debit order. Your bank details are captured securely by our payment partner on the final step — we never see them.
We supply and install a WiFi router with your connection as standard. It stays our property and comes back to us if you cancel.
By law we have to keep these on file before your line can be activated. You don't need them now — after you sign up we'll email you a private upload link.
Enter your bank details to set up your monthly debit order now — or skip, and we'll arrange payment with you later.
Before we install, the first billing period is payable in advance — we'll confirm the exact amount and how to pay when we call to book your installation slot. Your debit order then covers the months after that.
Please note: installation of a new line by the fibre network operator can take up to 15 days; any router we supply remains Active Fibre's property and must be returned if you cancel; and uptime is not guaranteed, as it depends on the network operator, power and other factors outside our control. Full terms are in our General Terms & Conditions.
Here’s exactly what happens:
You enter your card on Netcash's secure page — Active Fibre never sees your card details. You can cancel card billing at any time from your account.
Quote this reference if you call us:
One of our team will be in touch within one business day.
We've opened our payment partner Netcash in a new tab to confirm your card with a R1 charge, credited back to your account. Your order above is saved either way — if you close that tab, our team will contact you to arrange payment.
We'll email you a private upload link shortly. Your line can't be activated until we have:
