Version: af-referral-2026-09b · Effective: 10 September 2026
Active Fibre (Pty) Ltd, registration number 2021/715069/07 ("Active Fibre", "we"). These terms govern the Active Fibre Referral Programme ("the programme"). They form part of the Master Services Agreement. By sharing a referral code or link, or by signing up with one, you accept them.
An existing Active Fibre customer (the "referrer") shares their personal referral code or link. A new customer (the "referred customer") signs up using it. Once the referred customer's service is active and their first invoice has been paid, both accounts receive a credit.
Your code and link are on your customer portal at my.activefibre.co.za/refer, together with the referrals you have made and the credits you have earned.
| Service the referred customer takes | Referrer receives | Referred customer receives |
|---|---|---|
| Home fibre | R300 | R300 |
| Business fibre | 50% of the first month's internet fee (excluding VAT), up to R2 500 | 50% of the first month's internet fee (excluding VAT), up to R2 500 |
| LTE | R100 | R100 |
| Web hosting or email hosting | 50% of the first month's package fee (excluding VAT), up to R500 | 50% of the first month's package fee (excluding VAT), up to R500 |
| Domain registration | R30 | R20 |
Business fibre credits above R1 000 are checked by us before they are applied. Amounts are per referred customer, regardless of how many services that customer takes.
From time to time we run a drive in a specific estate or precinct, during which the home fibre credit for referrals within that estate is multiplied (for example, doubled). A drive applies to referrals captured while it runs, is announced on the referrer's portal page, and may be ended at any time. Credits already earned under a drive are not reduced when it ends.
If the referred customer's service is cancelled, suspended for non-payment or otherwise stops being active within 90 days of the referral qualifying, both credits are reversed. If a credit has already reduced an invoice, the amount becomes payable again.
We may withhold or reverse credits and disable a referral code where the programme is misused. Misuse includes referring yourself or your own household, creating accounts to earn credits, paying or offering anything to a person for signing up with your code, posting your code on coupon or deal sites, or presenting yourself as acting for Active Fibre. Our decision on a disputed referral is final once we have reviewed the account records.
We may change the credit amounts, add or remove services, or end the programme or an estate drive at any time by updating this page. Changes apply to referrals captured after the change. Referrals already captured are honoured on the terms in force when they were captured.
Email home@activefibre.co.za or WhatsApp us on 071 646 4018. Queries about a specific credit go to accounts@activefibre.co.za with your account number and the referral reference from your portal.
Active Fibre (Pty) Ltd · Registration number 2021/715069/07 · 11th Floor, The Metal Box, 25 Owl Street, Braamfontein Werf, Johannesburg, 2092
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