Version: af-aup-2026-08 · Effective: 28 August 2026 Supersedes: "B2E Technologies and Active Fibre Acceptable User Policy" (2020)
Active Fibre (Pty) Ltd, registration number 2021/715069/07 ("Active Fibre"). This policy forms part of the Master Services Agreement and applies to every Active Fibre service. It should be read with the Fair Use Policy.
Our network is shared. This policy sets out what you may not do on it, so that everyone gets a usable service and so that we meet our obligations under South African law and the ISPA Code of Conduct.
You are responsible for all activity on your service, including activity by your users, employees, guests, customers and anyone who gains access to it — authorised or not. Securing your connection, equipment, passwords and Wi-Fi is your responsibility.
You may not use the service to commit an offence or to infringe anyone's rights. This includes:
2.1 Child sexual abuse material. Its creation, possession or distribution is a serious crime under the Films and Publications Act and the Criminal Law (Sexual Offences and Related Matters) Amendment Act. We report it to the South African Police Service and to the Film and Publication Board, and suspend the service immediately and without notice. Report suspected material to abuse@activefibre.co.za.
2.2 Inappropriate contact with minors, grooming, or the distribution of harmful content to children.
2.3 Infringing intellectual property — distributing copyrighted material, pirated software, or counterfeit goods without authorisation.
2.4 Content that is defamatory, hateful, or constitutes incitement, harassment, intimidation or the unlawful distribution of intimate images.
2.5 Fraud, phishing, identity theft, money laundering, and the sale of unlawful goods or services.
2.6 Contravening RICA, POPIA, the Cybercrimes Act 19 of 2020, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable law.
You may not:
3.1 Gain or attempt to gain unauthorised access to any system, network, account or data — including port scanning, vulnerability scanning, penetration testing or password cracking against systems you do not own or have written authority to test.
3.2 Distribute malware, ransomware, viruses, worms or trojans, or operate a botnet, command-and-control server or malware distribution point.
3.3 Run packet sniffers or intercept traffic not intended for you. Interception of communications is a criminal offence under RICA.
3.4 Forge or spoof headers, addresses, or any identifier, or otherwise disguise the origin of traffic.
3.5 Launch or participate in a denial-of-service attack, or use the service to amplify or reflect one.
3.6 Circumvent usage limits, authentication, billing or any technical control we apply.
4.1 No unsolicited bulk or commercial email ("spam"), whether sent from our network or advertising a service hosted on it. Marketing must comply with section 45 of the ECT Act and POPIA's direct-marketing rules, and must offer a working opt-out.
4.2 No purchased, harvested or scraped address lists.
4.3 No operation of open relays or open proxies.
4.4 No posting the same or similar message to more than ten (10) newsgroups, forums or mailing lists.
4.5 No mailbombing or deliberately flooding a recipient.
4.6 Bulk or campaign mail must be sent through a dedicated bulk-mail provider, not through our hosted email service.
5.1 You may not use the service in a way that degrades it for other customers or threatens the stability, capacity or security of the network.
5.2 This includes sustained saturation of a shared segment, excessive concurrent sessions, and abuse of bandwidth-intensive protocols where the Fair Use Policy restricts them.
5.3 You may not resell the service, or share it beyond the premises or user base it was sold for, without a written reseller agreement with us. Extending a residential service to neighbouring premises, or running a commercial hotspot on it, is a breach.
5.4 On shared hosting, you may not consume disproportionate CPU, memory, database or I/O resources (see Schedule G).
5.5 You must keep your equipment secure and patched. A compromised device that attacks others is your responsibility, even if the compromise was not your fault.
6.1 Our normal enforcement ladder is: warning → shaping or suspension → termination. We will usually contact you first and give you a reasonable opportunity to fix the problem.
6.2 We will suspend immediately, without warning, where the abuse is serious or ongoing harm is likely — including child sexual abuse material, an active attack originating from your service, a compromised system distributing malware, a large-scale spam run, or where a law enforcement agency, regulator or upstream provider requires it.
6.3 We may shape, rate-limit, block a protocol or block a destination to protect the network, and may do so before contacting you.
6.4 We may recover from you the costs of dealing with abuse originating from your service — including bandwidth consumed, administration time, downtime, and damage to our name, domains or IP reputation.
6.5 Repeated or serious breaches result in termination, and you remain liable for the charges set out in the Master Services Agreement.
6.6 We may preserve and disclose information where required by law, by a court order, or to protect our network and our customers.
7.1 We have no obligation to monitor the content of anything you transmit or access, and we do not do so.
7.2 We monitor traffic flow metadata — addresses, ports, protocols, volumes and timestamps — to plan capacity, find faults, maintain security and detect abuse. Flow metadata is retained for approximately 90 days. See clause 12 of the Master Services Agreement and our Privacy & POPIA Notice.
7.3 We may examine content only where the law requires it, where a lawful direction under RICA authorises it, or where it is strictly necessary to protect our network — and then only to the minimum extent necessary.
8.1 Active Fibre is a member of the Internet Service Providers' Association (ISPA) and subscribes to its Code of Conduct.
8.2 ISPA is our designated agent to receive takedown notices under section 75 of the ECT Act: PO Box 518, Noordwyk, 1687 · 010 500 1200 · complaints@ispa.org.za · www.ispa.org.za/code/
8.3 Report abuse originating from our network to abuse@activefibre.co.za.
We may amend this policy on one (1) Calendar Month's notice, or immediately where a change in law or an urgent security threat requires it.
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