Version: af-sched-fttb-bb-2026-08 · Effective: 28 August 2026 Read with the Active Fibre Master Services Agreement.
B1.1 A business-grade broadband fibre connection delivered over a third-party FNO's infrastructure, together with our internet access service. It is a shared, contended service.
B1.2 This Schedule applies to FTTB broadband products. If your Order is for a dedicated service (Dedicated Internet Access, a dedicated fibre link, or any product sold with an availability target), Schedule C applies instead and this Schedule does not.
B1.3 Our service is the internet connection only. Internal cabling, LAN, Wi-Fi coverage, networking, hardware and project management are quoted separately.
B2.1 FTTB Broadband is a best-effort service. We do not guarantee uptime, speed, throughput or latency. There is no service level agreement and no service credits for downtime under this Schedule.
B2.2 Advertised speeds are maximum line speeds. Actual throughput varies with contention, the FNO network, your equipment and your internal network.
B2.3 If you need a guaranteed availability target, service credits, or committed throughput, you need a dedicated product under Schedule C. We will quote one on request.
B2.4 Faults on the FNO network are logged and managed by us with the FNO on your behalf. FNO repair times are not within our control and are not guaranteed.
B3.1 The initial term is stated in your signed Order. If no term is stated, the service is month-to-month.
B3.2 Cancellation requires one (1) Calendar Month's written notice to accounts@activefibre.co.za, effective from the first to the last day of the following month.
B3.3 Early termination. If you cancel before the end of the initial term, you remain liable for the full balance of the monthly charges for the remainder of that term, together with the amounts listed in clause 4.1 of the Master Services Agreement (unrecovered installation, build, subsidised equipment, FNO once-off charges and supplier cancellation costs).
B3.4 If you relocate before the end of the initial term, the existing service is billed to the end of its term unless we agree in writing to transfer the term to the new address.
B4.1 FNO equipment installed at the premises belongs to the FNO and must not be removed.
B4.2 Equipment we supply remains our property unless purchased outright, and must be returned on termination in good order. We will arrange collection at the end of the cancellation term.
B4.3 Standard business routers we supply may not include Wi-Fi. Where Wi-Fi is required, it is quoted separately.
B5.1 You are responsible for: landlord or body-corporate approval; internal cabling and LAN; a suitable equipment position with ventilation and, where specified, a minimum 3U cabinet; stable power and UPS provision; an on-site contact for installation and for the FNO site survey; and compliance with health and safety requirements at your premises.
| Item | Amount (incl VAT) |
|---|---|
| Reactivation after suspension / returned debit order | R79.99 |
| Upgrade, downgrade or regrade | R195.00 |
| Re-installation or replacement of damaged equipment | R1 811.25 |
| Non-standard installation | Per FNO rates — see Master Services Agreement clause 8.2 |
B6.1 Installation, activation and once-off charges are payable in full before installation. Installation fees are non-refundable once the installation, ordering or build activity has commenced.
B6.2 Where an Order states prices excluding VAT, VAT is added at the prevailing rate.
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We'll confirm availability and call you to arrange installation. No payment is taken now.
A few details so a consultant can put together the right quote. No obligation — we'll be in touch to talk it through.
These set up your account and debit order. Your bank details are captured securely by our payment partner on the final step — we never see them.
We supply and install a WiFi router with your connection as standard. It stays our property and comes back to us if you cancel.
By law we have to keep these on file before your line can be activated. You don't need them now — after you sign up we'll email you a private upload link.
Enter your bank details to set up your monthly debit order now — or skip, and we'll arrange payment with you later.
Before we install, the first billing period is payable in advance — we'll confirm the exact amount and how to pay when we call to book your installation slot. Your debit order then covers the months after that.
Please note: installation of a new line by the fibre network operator can take up to 15 days; any router we supply remains Active Fibre's property and must be returned if you cancel; and uptime is not guaranteed, as it depends on the network operator, power and other factors outside our control. Full terms are in our General Terms & Conditions.
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We'll email you a private upload link shortly. Your line can't be activated until we have:
