ACTIVE FIBRE

Telkom LTE Service Application

This is a month-to-month LTE service. Performance is best-effort and depends on signal strength and network conditions.
RICA documents are mandatory before activation. Active Fibre supports only routers supplied by Active Fibre.

Key Notes

  • Month-to-month: cancel with one calendar month written notice
  • Service is not guaranteed — signal strength dependent
  • Only Active Fibre supplied routers are supported
  • RICA required: Certified ID + Proof of Address
Packages

Product Code Monthly Price
AF_LTE_40 – 40Gb Capped R322.00
AF_LTE_80 – 80Gb Capped R368.00
AF_LTE_120 – 120Gb Capped R437.00
AF_LTE_180GB – 180Gb Capped R575.00
AF_LTE_2TB – 2 Terabyte Capped R1,035.00
AF_LTE_30MB_UNCAPPED – 30Mbps uncapped R862.50

Apply Now

Please complete the application form and upload your certified ID and proof of address.
Applications cannot be processed until RICA verification is complete.



    Customer Information

    Package Selection

    Router Option

    RICA Uploads (Mandatory)

    Terms & Conditions Acceptance

    Terms & Conditions (Active Fibre Telkom LTE)

    Active Fibre Telkom LTE – Month-to-Month Service Agreement

    Important: This LTE service is best-effort and not guaranteed. Performance is dependent on signal strength,
    network congestion, location, environmental factors, and third-party mobile network conditions.

    1. Service Type & Term

    1. Month-to-month: The service is provided on a month-to-month basis with no fixed-term commitment.
    2. Cancellation notice: Either party may cancel the service by providing one (1) calendar month written notice.

    2. Service Performance & Availability

    1. Best-effort service: LTE performance (speed, latency, stability and uptime) is not guaranteed.
    2. Signal-dependent: Service quality depends on signal strength and coverage at the usage address. Indoor coverage and minimum speeds are not guaranteed.
    3. Network dependency: The service relies on third-party infrastructure (including the mobile network). Outages, degradation, congestion, maintenance, or network changes may occur outside Active Fibre’s control.

    3. Packages, Data & Fair Usage

    1. Package selection: The customer selects a package during application. Package availability may vary by location and network conditions.
    2. Capped packages: Capped packages are limited to the stated data allocation. Once the cap is reached, the service may be suspended, throttled, or managed in line with network policy.
    3. Uncapped package: The AF_LTE_30MB_UNCAPPED option is best-effort and subject to fair usage and network management practices including shaping during high utilisation.
    4. Network management: Active Fibre may implement reasonable traffic management to protect network integrity and service continuity for all users.

    4. Router / Equipment Policy

    1. Supported devices: Active Fibre provides technical support only for LTE routers supplied by Active Fibre.
    2. Customer-supplied routers: If the customer uses their own router, it is unsupported. Active Fibre is not responsible for compatibility, configuration, performance, or faults relating to customer-supplied equipment.
    3. Warranty: Any router purchased from Active Fibre remains subject to the manufacturer’s warranty and exclusions (including but not limited to misuse, physical damage, power surges, water damage and theft).

    5. Billing, Payment & Charges

    1. Billing: Services are billed monthly in advance, unless otherwise agreed in writing.
    2. Pricing changes: Prices are subject to change with 30 days’ written notice.
    3. Late payment: Late or non-payment may result in service suspension. Reconnection fees may apply.
    4. Customer liability: The customer remains liable for all charges incurred prior to cancellation and any obligations arising before termination.

    6. RICA Compliance (Mandatory)

    1. RICA requirement: In terms of the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA), valid documentation is required before SIM activation.
    2. Documents required:
      • Individuals: Certified copy of SA ID/passport + proof of address (not older than 3 months).
      • Businesses: CIPC registration documents + proof of business address (not older than 3 months) + authorised representative ID + letter of authority (if applicable).
    3. Activation condition: The LTE SIM cannot be activated until RICA verification is completed.
    4. Record keeping: The customer consents to Active Fibre processing and storing information and documents for service provisioning and legal compliance (including RICA).

    7. Acceptable Use

    1. Legal use: The customer may not use the service for unlawful activities, abuse, harassment, or any use that violates applicable law or regulations.
    2. Network integrity: The customer may not use the service in a way that interferes with, damages, or compromises network performance or security.

    8. Suspension & Termination

    1. Suspension: Active Fibre may suspend the service for non-payment, suspected fraud, illegal usage, network abuse, or incomplete/invalid RICA information.
    2. Termination: Active Fibre may terminate the service where the customer materially breaches these terms or where required by law or network provider policy.

    9. Limitation of Liability

    1. No consequential damages: Active Fibre shall not be liable for indirect or consequential loss, including loss of profits, revenue, data, or business interruption.
    2. Service limitations: Active Fibre shall not be liable for performance issues due to signal strength, congestion, third-party infrastructure failures, force majeure events, or factors outside its reasonable control.

    10. Governing Law

    1. This agreement is governed by the laws of the Republic of South Africa.


    By submitting an application, the customer confirms they have read and understood these Terms & Conditions and agrees to be bound by them.