Please complete the online form below, or you can download the Application:

Openserve Fibre Connect Application Form Openserve Fibre Connect Landowner Permission Form

    PROMO Code

    Primary Contact Information

    Full Name *
    Phone *
    Email Address *
    ID/Passport Number *
    IDPassport
    Address *
    Staying in Main House or Cottage *

    Billing Contact Information

    Full Name *
    Phone *
    Email Address *
    ID/Passport Number *
    IDPassport

    Company Information

    Company Details
    Company Address

    Authorised Account Representative

    Full Name *
    Phone *
    Email Address *
    ID/Passport Number *
    IDPassport
    Customer Signature *
    ID Document
    Proof of Residence
    Company Registration
    Picture of Openserve ONT (Back & front)
    Landlord Agreement form

    Fibre Information

    Please confirm package type below


    ** Regrade Fee applicable when changing the speed of your existing service (R195 inclusive of VAT) – Regrades (upgrades and downgrades can only be done on the 1st of the new month)

    Openserve Home Packages

    I acknowledge and agree that, by selecting a package below, I am entering into a binding financial obligation for the service applied for with Active Fibre on the OpenServe network, which is not a prepaid solution. The service is provisioned and billed monthly in advance, and all amounts are due and payable each month on or before the invoice due date, irrespective of whether the service is utilised.

    Signature *
    Date *
    PACKAGE NEW PRICE FROM 1 APRIL 2026 SPEED Mbps REGRADE IF REQUIRED PRICE R195 INSTALLATION ONCE OFF IF REQUIRED PRICE R1811.25
    R529R675R820R1019R1239R1499 30Mbps50Mbps100Mbps200Mbps300Mbps500Mbps
    • Installation = R1250 Including VAT if not installed or re-installation is required. • FREE Activation with a minimum commitment of 6 months. • FREE to Use WiFi Router (Router to be returned to Active Fibre on Cancellation of Service) • 30/15Mbps Applicable for Brand New Installation Only – Services cannot be downgraded to this speed • Openserve’s equipment may NOT be removed from the property • Openserve’s Fibre to the Home packages are NOT Prepaid (Payment is Month to Month and due on the Due Date stated on the invoice) • No Long Term Contracts • Landlord permission required • Installation/Activation 7-21 working days from date of order • Service offering is Feasibility Dependent • Billing is in advance month-to-month • Service is Uncapped; Unshaped • Pricing is inclusive of VAT • First payment due upfront prior to Installation and Activation of Service • Best Effort Solution, no credits for downtime • Trenching over 8M will incur a fee of R180 per meter if applicable • Cancellation: 1 x Calendar Month Written Notice to be sent to accounts@activefibre.co.za • After-Hours Support Available – Weekdays 7 am to 10 pm / Public Holidays & Weekends 8 am to 2 pm • Terms and Conditions Apply

    PAYMENT TERMS - DEBIT ORDER

    For Debit Order please complete the debit order mandate below.

    Authority and Mandate for payments Instruction: Electronic and Written Mandates

    Given By (Account Holder):
    Contact Number:
    Address:
    Bank Name:
    Branch & Code:
    Account Number:
    Amount:
    Account Type:

    Debit Order will be processed on 1st Working Day of every month.

    Abbreviated Name as Registered with the Bank: ACTIVE FIB

    This signed Authority and Mandate refers to our contract (“the Agreement”)dated:

    • Kindly ensure that sufficient funds are available to avoid any payment issues. Please note, in the event of a debit order rejection, an administration/reactivation fee of R79.99 (incl. VAT) will apply.
    • Services will only be reactivated once full payment has been received.
    • Additionally, as services are bandwidth-provisioned, monthly charges will still apply during any suspension period, and payments will remain due.
    • Please note that no credits will be issued for any service downtime during suspension.
    I have read and accept the Active Fibre Debit Order Mandate Terms & Conditions.
    Signature of the duly authorised account holder and operator:


    Signature *