These are the terms on which Active Fibre (Pty) Ltd (registration number 2021/715069/07) provides its services. The Master Services Agreement applies to every service. Each service also has its own Schedule, which sets out the terms specific to that service.
Version af-pack-2026-08 · Effective 28 August 2026
Where these documents conflict, the order of precedence is: your signed Quotation or Service Order, then the applicable Service Schedule, then the Master Services Agreement, then the Acceptable Use Policy and Fair Use Policy.
Active Fibre (Pty) Ltd · Registration number 2021/715069/07 · VAT 4960313676 · 11th Floor, The Metal Box, 25 Owl Street, Braamfontein Werf, Johannesburg, 2092 · 010 110 0595 · ISPA member
Tell us what you're running today — we'll show you what it looks like under one provider.
Get a QuoteWe'll look up which networks reach you, then show only the packages you can actually order.
Drag the pin onto your building if it isn't exact — coverage can differ house by house.
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We'll confirm availability and call you to arrange installation. No payment is taken now.
A few details so a consultant can put together the right quote. No obligation — we'll be in touch to talk it through.
These set up your account and debit order. Your bank details are captured securely by our payment partner on the final step — we never see them.
We supply and install a WiFi router with your connection as standard. It stays our property and comes back to us if you cancel.
By law we have to keep these on file before your line can be activated. You don't need them now — after you sign up we'll email you a private upload link.
Enter your bank details to set up your monthly debit order now — or skip, and we'll arrange payment with you later.
Before we install, the first billing period is payable in advance — we'll confirm the exact amount and how to pay when we call to book your installation slot. Your debit order then covers the months after that.
Please note: installation of a new line by the fibre network operator can take up to 15 days; any router we supply remains Active Fibre's property and must be returned if you cancel; and uptime is not guaranteed, as it depends on the network operator, power and other factors outside our control. Full terms are in our General Terms & Conditions.
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We'll email you a private upload link shortly. Your line can't be activated until we have:
